Frequently Asked Questions

What are your payment options?

You can pay via eft or Payfast on the check out page.

How do we receive our jewellery?

We offer FREE DOOR TO DOOR SHIPPING.

You can also collect your jewellery in Edgemead . You will receive your jewellery within FIVE TO SEVEN (5-7) days

Processing Time

Order processing usually takes TWO TO THREE (2-3) business days. During peak sales and holiday periods that time may be longer.  At JC DESIGNS we do our best to process orders as quickly and efficiently as possible. We thank you for your patience and understanding in this regard. Once dispatched an email with tracking information is sent out.

Return Policy

In the unlikely event that you are unhappy with your purchase, we’re here to help! We offer free returns or exchanges within 10 days of receiving your order. Please review our returns policy below.   To qualify for the return of unused goods:

  • You must have the original invoice.
  • The good must be in their original condition and packaging.
  • The good must not have been used.
  • Please note that for hygiene reasons, we do not take back earrings.

You can return your product and we will repair, replace or refund you with via bank transfer